Why is there a restriction on class sizes?
We have reduced the amount of participants in a class in our studios in order to maintain appropriate distancing between members enjoying the class. In addition to this we have reduced the length of some classes to allow for cleaning and setting up for the next class. We will continually review demand on the timetable and where possible make changes to accommodate the demand.
When is the last opportunity to book on to a group exercise class?
You can book in to the class right up to the start of the class time. Please do not enter the class unless you have booked. A class instructor will mark your attendance at the start of the class and outline the safety instructions.
What is the cancellation policy?
If you are no longer able to come to the Club as planned, please cancel your reservation at least 2 hours before your booked time slot. This is so that another member on the waiting list can take advantage of the space. Please note that if you do not cancel the bookings, but are unable to show up more than 3 times during a 30 days period, your ability to book your attendance to a group class or your access to the fitness area or swimming pool will be temporarily suspended for 30 days.
How does the waiting list work?
If the class is full, you can add yourself to the waiting list. Everyone who is on the waiting list will be notified automatically via an App notification and by email if a space becomes available. You are then able to book on to this class if the space is still available.
What is the booking policy for group exercise classes?
Our booking slots are available every day from 7am, and you can make a booking up to 5 days in advance. Please note that you can hold up to 5 reservations at any one time. After securing one booking, you can reserve another group class or another visit to the swimming pool or to the fitness area.
You can also add your name to a class waiting list, to receive notification if a space becomes available.
Please arrive 5 minutes before the class starts and leave the Club once it is finished, to allow others to also enjoy the facilities.
Our class timetable can also be viewed here.
What is the booking policy for the fitness areas?
To ensure as many members as possible can make use of these popular areas, please limit your workout time to a 1-hour slot.
How do I book the swimming pool?
Please use the app to book your arrival time at the pool.
To ensure our pools remain accessible to as many of our members as possible, please restrict your booking to a half-hour slot.