I did not receive the activation email. Can it be resent?

Please contact hanfitness@aspria.de tp assist you with re-sending your activation email.

I do not have a smartphone – how do I book a class?

Please contact hanfitness@aspria.de to assist you with booking your class or access to the Wellbeing areas.

Do I have to pay for booking classes on the app?

All classes on the app timetable are free to attend but must be booked in order to attend.

I cannot book a class in the future – there is no ‘book button’

Classes are available to book 7 days in advance.

What is myWellness?

MyWellness is a platform that Aspria uses to provide members with in-club technology – such as the Technogym equipment in the gym and also added technology to setup gym programmes, track progress and book group exercise classes through the app.

Why is there a restriction on class sizes?

We have reduced the amount of participants in a class in our studios in order to maintain appropriate distancing between members enjoying the class. In addition to this we have reduced the length of some classes to allow for cleaning and setting up for the next class. We will continually review demand on the timetable and where possible make changes to accommodate the demand.

When is the last opportunity to book on to a group exercise class?

You can book in to the class right up to the start of the class time. Please do not enter the class unless you have booked. A class instructor will mark your attendance at the start of the class and outline the safety instructions.

What is the cancellation policy for group exercise classes?

The cancellation policy for all group exercise classes is 2 hours before the class. This is to enable a member on the waiting list to take advantage of the space.

How does the waiting list work?

If the class is full, you can add yourself to the waiting list. Everyone who is on the waiting list will be notified automatically via an App notification and by email if a space becomes available. You are then able to book on to this class if the space is still available.

What is the booking policy for group exercise classes?

You can book up to 7 days in advance – and up to 3 classes per week. You can also add your name to a class waiting list, to receive notification if a space becomes available.

Please arrive 5 minutes before the class starts and leave the Club once it is finished, to allow others to also enjoy the facilities.

Our class timetable can also be viewed here.

What is the booking policy for the fitness areas?

Use the myAspria app to book in your arrival time to the fitness area.

To ensure as many members as possible can make use of these popular areas, please limit your workout time to a 1-hour slot.

How do I book the swimming pool?

Once the swimming pools will become available, please use the app to book your arrival time at the pool.

To ensure our pools remain accessible to as many of our members as possible, please restrict your booking to a half-hour slot.

I don’t know how to download the app?

Using your smartphone – search for myAspria in your app store (either Apple or Google)

How do I log out of the app?

Click the … icon at the bottom of the app, go to settings and logout is at the bottom

How do I make my profile private?

You do this when you register your account in myWellness but this can also be done in your app.

How do I manage the notifications I receive on the App or by Email?

This can be setup when you first register on myWellness. It can also be done through the app in your settings.

Notifications are useful as it will remind you of your up-coming booking, it will notify you if a space becomes available on the waiting list and will tell you if a class is cancelled.

How do I see the timetable on the website?

Our latest online class timetable can been found here

You can see all classes for a full week

Can I add a reminder of the class to my calendar?

Yes, the first time you make a booking on the app, it will ask you if you would like to add to your calendar. This can also be enabled in your settings