Why is there a restriction on class sizes?
We have reduced the amount of participants in a class in our studios in order to maintain appropriate distancing between members enjoying the class. We will continually review demand on the timetable and where possible make changes to accommodate the demand.
When is the last opportunity to book on to a group exercise class?
You can book in to the class right up to the start of the class time. Please do not enter the class unless you have booked. A class instructor will mark your attendance at the start of the class and outline the safety instructions.
What is the cancellation policy?
Cancellations to classes must be made at least 2h before your booked time slot. This is so that another member on the waiting list can take advantage of the space.
Please note that if you do not cancel the bookings, but are unable to show up more than 3 times during a 30 days period, your ability to book your attendance to a group class or your access to the fitness area or swimming pool will be temporarily suspended for 30 days.
Please note that no cancellation will be taken into account if it is sent by e-mail.
You can reach us by phone on +32 2 609 19 58 for the swimming pool and +32 2 609 19 19 for the Fitness.
Ipads are also available at the Club to make a reservation or a cancellation.
How does the waiting list work?
If the class is full, you can add yourself to the waiting list. Everyone who is on the waiting list will be notified automatically via an App notification and by email if a space becomes available. You are then able to book on to this class if the space is still available.
You can always come to the Club to take advantage of a place that would become available at the start of the class.
What is the booking policy for group exercise classes?
You can make a booking for a collective class or the swimming pool up to 24 hours in advance. Discovery Workshops can be booked 7 days in advance.
You can hold up to 3 reservations at any one time per day with a maximum of 5 active bookings.
After securing one booking, you can reserve another group class or another visit to the swimming pool or another Discovery Workshop.
You can also add your name to a class waiting list, to receive notification if a space becomes available.
Bookings are made in your name. Please arrive 5 minutes before the class starts. After this deadline, your place will be given to another Member. It is not allowed to enter the Studio or swimming pool more than 5 minutes after the start of the class.
Our class timetable can also be viewed here.
What is the booking policy for the fitness areas?
It is not necessary to book your place in the Fitness area. Our spaces allow us to accommodate a large number of members while respecting safe distances.
How do I book the swimming pool?
Please use the app to book your arrival time at the pool. Booking is required for swimming in the Big Pool until 10am. Free access after that time.
To ensure our pools remain accessible to as many of our members as possible, please restrict your booking to a half-hour slot.
