• In order to make you enjoy your moment of relaxation to the fullest, please arrive 10 minutes before the appointment times, as all treatments begin and end exactly at the scheduled time, in order to ensure punctuality for all guests of the SPA.
• If you wish to cancel the reservation, please do so at least 24 hours in advance to avoid having to charge the full cost of the service.
• We are waiting for you at the Reception where you will be asked for an identity document. Bathrobe and towels will be at your disposal.
• We are at your disposal for any requests or clarifications either by phone 02 45 28 641 or by email dayspa@harbourclub.it.

Information Regarding Children

• Parents of children participating in any of the activity sessions at Aspria will need to complete a form containing detailed information regarding any allergies or disabilities, and indicating emergency contacts.
• All children participating in any session must register upon arrival and departure, and will be regularly counted during the activity.

Mobile Phones

• Children bringing a mobile phone or device to an activity at Aspria must leave it turned off and inside their backpack.
• Children are requested not to bring any valuable items to the activity at Aspria. Aspria declines all responsibility for the loss or theft of valuable items during an activity.

Staff Responsibilities

• It is the Staff's duty to ensure that children are not in any danger during activities; in the event of an accident, the child's parents, or their guardians, will be immediately informed.
• In case of an emergency, the Staff must be aware of the evacuation procedures and meeting points, and must ensure that all children are safely escorted to the designated area.

What Should Children Wear?

• To participate in the activity, children should preferably wear comfortable or sports clothing, shorts or a tracksuit, and sneakers.
• All children must bring a swimsuit, flip-flops, a swimming cap, a towel or bathrobe, and pool accessories.

Behavior and Respect

• We believe that staff, parents, and children should share responsible behavior. Our goal is for every child to fully enjoy the time spent with us at Aspria.
• Any behavior that Aspria Staff deems unacceptable will be addressed on a case-by-case basis, politely but firmly, verbally.
• Positive behaviors are encouraged and reinforced. We believe this is the responsibility of us all, if we want to ensure a positive learning environment.

To ensure a positive learning environment, the Aspria Staff:

• Encourages every child to do their best and teaches them to master new skills.
• Teaches children to participate in individual sports and team games.
• Teaches every child to take care of the equipment.
• Respects every child and listens to their views.
• Encourages self-discipline by explaining what is acceptable and what is not.
• Informs parents about any behavioral issues.
• Redirects children who are disrupting an activity towards another interest.
• Ensures that the program is engaging and stimulating.
• Ensures that parents are informed about their children and the progress they have made.
• Encourages children to take care of themselves and others.
• The Staff is aware that fatigue, dehydration, and boredom can affect children's behavior. In light of this, Aspria offers a wide range of activities, regularly provides children with hydration breaks, and alternates high-intensity activities with quieter moments throughout the day.

At Aspria, we encourage children and staff to respect the Club rules:

• ENCOURAGE one another
• RESPECT one another
• HAVE FUN!! DO YOUR BEST!!
• Always be POLITE to others
• LISTEN to others so we can all get along well together!

• All Aspria members have complimentary access to other Aspria clubs outside their own city - except for those on Executive membership.
• To redeem this benefit, please contact the Membership Services team in your own club ahead of your trip. They will notify your preferred club of your upcoming visit.
• As a result, please note our team will ask for your consent before they share your personal data with the club you are planning to visit.
• When visiting an alternative club outside of your home city for the first time, please remember to bring your Aspria card to prove your existing membership. You will be issued with a separate Aspria card to access the club you are visiting.
• Please note that you cannot use your membership card as a payment method for in-club purchases during your visit.
• You can bring a guest to the club you are visiting, with the purchase of a guest pass for that club.
• During your visit to another Aspria club, please note that there may be variations on which services are included in the membership and which require additional charge – ranging from parking facilities to towel allowance. Please ask our team about any differences in the club you are visiting.
• While visiting an alternative club, please adhere to their specific regulations.

• Member prices will be applied only to children regularly enrolled at Aspria Harbour Club
• Member prices will only apply to children officially registered at Aspria Harbour Club.
• No refunds are provided for cancellations or withdrawals, except in the case of documented serious health issues.
• The welcome kit is included in the camp price and is handed out during the child's first week of enrollment.
• Under no circumstances may the child be picked up by individuals other than those indicated in the delegation form.
• To complete the booking, please send the following documents to academy.milano@harbourclub.it:
• Fully completed registration form
• Copy of the payment receipt (if made via bank transfer)
• Valid medical certificate of good health (for children aged 6 and older)